Akon Helpdesk
Contact CenterCustomer support ticketing system to improve your team productivity.
Starting from$19 /month
Akon Contact Center
Inbound & outbound contact centre with dialer, IVR and agent desktop.
$39/month, starting price$50
- 14-day free trial
- No credit card
- Cancel anytime
- Free migration
AKON CONTACT CENTERWallboardCampaignsQueuesAgentsQualityReports
Wallboard
Agents Online64
Calls / Hour1,120+9%
Service Level88%
Abandon Rate3.4%-0.6%
Overview
Breakdown
Overview
What is Akon Contact Center?
Akon Contact Center is a complete cloud call-centre suite — predictive and preview dialers, inbound queues, IVR, omnichannel agent desktop, quality monitoring and supervisor wallboards.
64Agents Online
1,120Calls / Hour
88%Service Level
3.4%Abandon Rate
Screenshots
A look inside Akon Contact Center
Campaigns
Queues
Agents
Features
Everything you need in Akon Contact Center
Predictive dialer
Pacing algorithms that keep agents talking, with AMD and DNC scrubbing.
Inbound ACD
Skill-based routing, priority queues and callbacks.
Agent desktop
Unified screen for voice, chat, email and WhatsApp with dispositions.
Quality management
Scorecards, call scoring, coaching notes and calibration.
Supervisor tools
Live wallboards, monitor/whisper/barge and real-time alerts.
Compliance
Recording consent, DND checks and retention policies.
Benefits
Why teams choose Akon Contact Center
- 1More talk timePredictive dialing lifts agent utilisation above 75%.
- 2Better service levelsSkill routing and callbacks reduce abandons.
- 3Coach with evidenceScore calls and track improvement.
- 4BPO-readyMulti-tenant campaigns for outsourcing partners.
AKON CONTACT CENTERWallboardCampaignsQueuesAgentsQualityReports
Campaigns
Agents Online64
Calls / Hour1,120+9%
Service Level88%
Abandon Rate3.4%-0.6%
Overview
Breakdown
Plans
Akon Contact Center pricing
Start free. Upgrade when you are ready. Prices in USD, billed monthly or yearly.
SAVE 20%
Starter
For small teams getting started
$39/month
- Up to 3 users
- Core modules included
- Mobile apps (Android & iOS)
- Email support
- 14-day free trial
MOST POPULAR
Professional
For growing businesses
$89/month
- Up to 15 users
- All modules & integrations
- WhatsApp & automation
- Priority chat support
- Custom roles & reports
Premium
For scale and control
$159/month
- Unlimited users
- API access & webhooks
- Dedicated account manager
- 99.9% uptime SLA
- Single sign-on & audit logs
See Akon Contact Center in action
Book a 30-minute personalised demo, or open the live sandbox with sample data — no signup needed.
Akon Contact Center FAQ
Is this different from Akon PBX?
Yes — PBX is a business phone system; Contact Center adds dialers, queues, QA and wallboards for teams of agents.
Can I run multiple client campaigns?
Yes, with campaign-level numbers, scripts and reporting.
Which telephony providers work?
Bring your own SIP trunk or use Akon cloud numbers.
What is the minimum team size?
No minimum — Starter is priced for 5 agents.