Akon Contact Center
Contact CenterInbound & outbound contact centre with dialer, IVR and agent desktop.
Starting from$39 /month
Akon Helpdesk
Customer support ticketing system to improve your team productivity.
$19/month, starting price$24
- 14-day free trial
- No credit card
- Cancel anytime
- Free migration
AKON HELPDESKInboxTicketsCustomersKnowledge BaseAutomationReports
Inbox
Open Tickets142-8%
First Response38m
Resolved Today96+14%
CSAT4.7
Overview
Breakdown
Overview
What is Akon Helpdesk?
Akon Helpdesk brings every customer conversation — email, chat, WhatsApp, phone and social — into one shared inbox with SLAs, automation and a self-service knowledge base.
142Open Tickets
38mFirst Response
96Resolved Today
4.7CSAT
Screenshots
A look inside Akon Helpdesk
Tickets
Customers
Knowledge Base
Features
Everything you need in Akon Helpdesk
Omnichannel inbox
Email, live chat, WhatsApp, Instagram and phone in one queue.
SLA & escalation
Response and resolution targets with automatic escalation.
Automation rules
Auto-assign, tag, prioritise and reply based on any condition.
Knowledge base
Public help centre that deflects repeat questions.
Canned replies & macros
Answer common questions with one click.
Team reports
Agent productivity, backlog trends and customer satisfaction.
Benefits
Why teams choose Akon Helpdesk
- 1Faster responsesShared inbox and macros cut first-response time in half.
- 2No ticket falls throughSLAs and escalations keep every ticket visible.
- 3Happier customersTrack CSAT on every resolution.
- 4Scales with youFrom 2 agents to 200 without changing tools.
AKON HELPDESKInboxTicketsCustomersKnowledge BaseAutomationReports
Tickets
Open Tickets142-8%
First Response38m
Resolved Today96+14%
CSAT4.7
Overview
Breakdown
Plans
Akon Helpdesk pricing
Start free. Upgrade when you are ready. Prices in USD, billed monthly or yearly.
SAVE 20%
Starter
For small teams getting started
$19/month
- Up to 3 users
- Core modules included
- Mobile apps (Android & iOS)
- Email support
- 14-day free trial
MOST POPULAR
Professional
For growing businesses
$49/month
- Up to 15 users
- All modules & integrations
- WhatsApp & automation
- Priority chat support
- Custom roles & reports
Premium
For scale and control
$79/month
- Unlimited users
- API access & webhooks
- Dedicated account manager
- 99.9% uptime SLA
- Single sign-on & audit logs
See Akon Helpdesk in action
Book a 30-minute personalised demo, or open the live sandbox with sample data — no signup needed.
Akon Helpdesk FAQ
Can customers raise tickets from my website?
Yes — embed the widget or help centre form and tickets flow into the inbox.
Does it integrate with Akon CRM?
Yes, tickets show inside the customer's CRM timeline.
Is live chat included?
Yes on Professional and Premium.
Can I add AI to answer tickets?
Pair it with the AI Customer Support agent to auto-resolve routine tickets.