Akon CRM
Business SoftwareComplete CRM solution to manage leads, sales and customer relationships.
Licence from$59
Akon Helpdesk
Customer support ticketing system to improve your team productivity.
Akon Helpdesk brings every customer conversation — email, chat, WhatsApp, phone and social — into one shared inbox with SLAs, automation and a self-service knowledge base.
- Cloud based
- Secure & reliable
- Regular updates
- 24/7 support
See PricingHosted service · 12 months hosting free
View DemoSee how it works
Book a DemoPersonalised walkthrough
- Fully hosted by Akontec
- One-time licence
- 12 months hosting free
- No monthly fee
Illustrative screens — product screenshots coming soon
- 142-8%Open Tickets
- 38mFirst Response
- 96+14%Resolved Today
- 4.7CSAT
- Product typeHosted software licence
- DeploymentHosted by Akontec — nothing to install
- Users1 – unlimited
- BillingOne-time licence, per pack — 12 months hosting included
- EvaluationGuided demo
- SupportEmail, WhatsApp, ticket
- PlatformsWeb, Android, iOS
- SetupAssisted, from $499
- UpdatesIncluded
About Akon Helpdesk
Akon Helpdesk brings every customer conversation — email, chat, WhatsApp, phone and social — into one shared inbox with SLAs, automation and a self-service knowledge base.
- Faster responses — Shared inbox and macros cut first-response time in half.
- No ticket falls through — SLAs and escalations keep every ticket visible.
- Happier customers — Track CSAT on every resolution.
- Scales with you — From 2 agents to 200 without changing tools.
See Akon Helpdesk in action
Walk through the screens with sample data, or have us run a 30-minute session on your own use case.
- ISO 27001Certified
- SSL securedTLS 1.2+
- 99.9% uptimeSLA-backed
- Made in IndiaBuilt here
- Easy to useSimple & intuitive
- PowerfulAll-in-one
- ScalableGrows with you
- SecureYour data is safe
Features
Everything you need in Akon Helpdesk
Omnichannel inbox
Email, live chat, WhatsApp, Instagram and phone in one queue.
SLA & escalation
Response and resolution targets with automatic escalation.
Automation rules
Auto-assign, tag, prioritise and reply based on any condition.
Knowledge base
Public help centre that deflects repeat questions.
Canned replies & macros
Answer common questions with one click.
Team reports
Agent productivity, backlog trends and customer satisfaction.
Inside Akon Helpdesk
Illustrative screens — product screenshots are being added.
Choose your plan
Bought once per product, with the first 12 months of hosting, updates and support included. Prices in USD, excluding tax.
Starter
For small teams getting started
$49one-time
or $490 billed annually
- Up to 3 users
- Core modules included
- Mobile apps (Android & iOS)
- Email support
- Guided demo
MOST POPULAR
Professional
For growing businesses
$119one-time
or $1,190 billed annually
- Up to 15 users
- All modules & integrations
- WhatsApp & automation
- Priority chat support
- Custom roles & reports
Premium
For scale and control
$209one-time
or $2,090 billed annually
- Unlimited users
- API access & webhooks
- Dedicated account manager
- 99.9% uptime SLA
- Single sign-on & audit logs
Enterprise
For large organisations
Custom pricing
Contact for details
- Unlimited users
- Custom modules & integrations
- Dedicated infrastructure
- Named support engineer
- Contracted SLA & security review
More options
What our customers say
All reviewsAkontec CRM has completely transformed how we manage our leads. Our sales have increased by 40%!
SJ
Sarah JohnsonSales Manager, Growth Labs
The best HR software we've used. Easy to use, reliable and the support is outstanding.
DM
David MillerHR Director, Tech Solutions
Akontec POS is perfect for our restaurant. Super easy to use and the reports are amazing!
PS
Priya SharmaOwner, Foodie Restaurant
We replaced three tools with Akon ERP. Month-end closing went from ten days to three.
RM
Rahul MenonCFO, Coastline Exports
The AI Receptionist answers every call after hours. We stopped losing weekend leads.
AD
Anita DesaiDirector, Desai Dental Clinics
Setup took an afternoon and billing has been effortless since. Payment reminders alone paid for it.
KR
Karthik RajFounder, Raj Interiors
Showing 6 of 0 reviews — scroll for more.
Frequently asked questions
View allCan customers raise tickets from my website?
Yes — embed the widget or help centre form and tickets flow into the inbox.
Does it integrate with Akon CRM?
Yes, tickets show inside the customer's CRM timeline.
Is live chat included?
Yes on Professional and Premium.
Can I add AI to answer tickets?
Pair it with the AI Customer Support agent to auto-resolve routine tickets.
Works well with
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