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Home/Software/Communication

Akon Contact Centre

Inbound & outbound contact centre with dialer, IVR and agent desktop.

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Akon Contact Center is a complete cloud call-centre suite — predictive and preview dialers, inbound queues, IVR, omnichannel agent desktop, quality monitoring and supervisor wallboards.

  • Cloud based
  • Secure & reliable
  • Regular updates
  • 24/7 support
Start Free Trial14 days free · no card required View DemoSee how it works Book a DemoPersonalised walkthrough
Talk to an Expert+91 99944 61072 Request a QuoteFor 10+ users
  • 14-day free trial
  • No credit card
  • Easy setup
  • Cancel anytime
app.akontec.store/contact-centre

Illustrative screens — product screenshots coming soon

  • 64Agents Online
  • 1,120+9%Calls / Hour
  • 88%Service Level
  • 3.4%-0.6%Abandon Rate
  • Product typeSaaS / cloud software
  • DeploymentCloud or on-premise
  • Users1 – unlimited
  • BillingPer agent, per month
  • Free trial14 days, no card
  • SupportEmail, WhatsApp, ticket
  • PlatformsWeb, Android, iOS
  • SetupAssisted, from $499
  • UpdatesIncluded

About Akon Contact Centre

Akon Contact Center is a complete cloud call-centre suite — predictive and preview dialers, inbound queues, IVR, omnichannel agent desktop, quality monitoring and supervisor wallboards.

  • More talk time — Predictive dialing lifts agent utilisation above 75%.
  • Better service levels — Skill routing and callbacks reduce abandons.
  • Coach with evidence — Score calls and track improvement.
  • BPO-ready — Multi-tenant campaigns for outsourcing partners.

See Akon Contact Centre in action

Walk through the screens with sample data, or have us run a 30-minute session on your own use case.

Book a demo
  • ISO 27001Certified
  • SSL securedTLS 1.2+
  • 99.9% uptimeSLA-backed
  • Made in IndiaBuilt here
  • Easy to useSimple & intuitive
  • PowerfulAll-in-one
  • ScalableGrows with you
  • SecureYour data is safe
Features

Everything you need in Akon Contact Centre

Predictive dialer

Pacing algorithms that keep agents talking, with AMD and DNC scrubbing.

Inbound ACD

Skill-based routing, priority queues and callbacks.

Agent desktop

Unified screen for voice, chat, email and WhatsApp with dispositions.

Quality management

Scorecards, call scoring, coaching notes and calibration.

Supervisor tools

Live wallboards, monitor/whisper/barge and real-time alerts.

Compliance

Recording consent, DND checks and retention policies.

Inside Akon Contact Centre

Illustrative screens — product screenshots are being added.

Ask for a walkthrough
Campaigns
Queues
Agents
Quality
Reports

Choose your plan

All plans include a 14-day free trial. No credit card required. Prices in USD, excluding tax.

Starter

For small teams getting started
$39/month
or $390 billed annually
  • Up to 3 users
  • Core modules included
  • Mobile apps (Android & iOS)
  • Email support
  • 14-day free trial
Start Free Trial
MOST POPULAR

Professional

For growing businesses
$89/month
or $890 billed annually
  • Up to 15 users
  • All modules & integrations
  • WhatsApp & automation
  • Priority chat support
  • Custom roles & reports
Start Free Trial

Premium

For scale and control
$159/month
or $1,590 billed annually
  • Unlimited users
  • API access & webhooks
  • Dedicated account manager
  • 99.9% uptime SLA
  • Single sign-on & audit logs
Start Free Trial

Enterprise

For large organisations
Custom pricing
Contact for details
  • Unlimited users
  • Custom modules & integrations
  • Dedicated infrastructure
  • Named support engineer
  • Contracted SLA & security review
Contact Sales

More options

Request customisationFields, workflows, reports
Request implementationConfiguration and go-live
Request trainingGet your team productive
Renew licenceExtend an existing plan
Upgrade planMove up a tier any time
Need more users?Volume pricing from 25 seats
Data migrationMove from your current tools

What our customers say

All reviews

Akontec CRM has completely transformed how we manage our leads. Our sales have increased by 40%!

SJ
Sarah JohnsonSales Manager, Growth Labs

The best HR software we've used. Easy to use, reliable and the support is outstanding.

DM
David MillerHR Director, Tech Solutions

Akontec POS is perfect for our restaurant. Super easy to use and the reports are amazing!

PS
Priya SharmaOwner, Foodie Restaurant

We replaced three tools with Akon ERP. Month-end closing went from ten days to three.

RM
Rahul MenonCFO, Coastline Exports

The AI Receptionist answers every call after hours. We stopped losing weekend leads.

AD
Anita DesaiDirector, Desai Dental Clinics

Setup took an afternoon and billing has been effortless since. Payment reminders alone paid for it.

KR
Karthik RajFounder, Raj Interiors

Showing 6 of 0 reviews — scroll for more.

Frequently asked questions

View all
Is this different from Akon PBX?

Yes — PBX is a business phone system; Contact Center adds dialers, queues, QA and wallboards for teams of agents.

Can I run multiple client campaigns?

Yes, with campaign-level numbers, scripts and reporting.

Which telephony providers work?

Bring your own SIP trunk or use Akon cloud numbers.

What is the minimum team size?

No minimum — Starter is priced for 5 agents.

Akon Contact CentreNone (0) Starting $390 / year
Start Free Trial14 days free View DemoSee how it works Talk to Expert+91 99944 61072
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