Customer Support Training
TrainingTone, resolution, de-escalation and CSAT discipline.
Starting from$129 /month
BPO & Contact Centre Training
Floor process, metrics, quality and escalation.
BPO & Contact Centre Training is a course run by the people who work these desks daily, covering floor process, metrics, quality and escalation. Sold per seat, with cohort bookings on request.
- Cloud based
- Secure & reliable
- Regular updates
- 24/7 support
See PricingOne price · no subscription
View DemoSee how it works
Book a DemoPersonalised walkthrough
- Live sessions
- Materials included
- Certificate on completion
- Cohorts on request
Illustrative screens — product screenshots coming soon
- 1,284Floor
- 312Metrics
- $48.2KQuality
- 94%Escalation
- Product typeTraining course
- DeploymentRemote or on site
- UsersUnlimited
- BillingPer seat
- Free trialNot applicable
- SupportEmail, WhatsApp, ticket
- PlatformsWeb, Android, iOS
- SetupQuoted with the work
- UpdatesIncluded
About BPO & Contact Centre Training
BPO & Contact Centre Training is a course run by the people who work these desks daily, covering floor process, metrics, quality and escalation. Sold per seat, with cohort bookings on request.
What the catalogue includes
- Floor process
- Metrics
- Quality
- Escalation
- Taught by practitioners — The people who run Akontec's own BPO desks, not a training vendor.
- Built on your material — Run against your scripts, scorecards and SOPs where you want that.
- Certificate on completion — Per-product admin and power-user certification is available too.
See BPO & Contact Centre Training in action
Walk through the screens with sample data, or have us run a 30-minute session on your own use case.
- ISO 27001Certified
- SSL securedTLS 1.2+
- 99.9% uptimeSLA-backed
- Made in IndiaBuilt here
- Easy to useSimple & intuitive
- PowerfulAll-in-one
- ScalableGrows with you
- SecureYour data is safe
Features
Everything you need in BPO & Contact Centre Training
Floor process
How a supervised floor actually runs, hour by hour.
Metrics
What to measure, what it means and what to do when it moves.
Quality
Building and using a scorecard that changes behaviour.
Escalation
When to escalate, to whom, and how to hand over cleanly.
Taught by practitioners
Run by the people who operate Akontec's own desks.
Inside BPO & Contact Centre Training
Illustrative screens — product screenshots are being added.
Pricing
Licence key plus file delivery at payment confirmation. Prices in USD, excluding tax.
Instant download$149per seat
- Taught by practitioners
- Built on your material
- Certificate on completion
More options
What our customers say
All reviewsAkontec CRM has completely transformed how we manage our leads. Our sales have increased by 40%!
SJ
Sarah JohnsonSales Manager, Growth Labs
The best HR software we've used. Easy to use, reliable and the support is outstanding.
DM
David MillerHR Director, Tech Solutions
Akontec POS is perfect for our restaurant. Super easy to use and the reports are amazing!
PS
Priya SharmaOwner, Foodie Restaurant
We replaced three tools with Akon ERP. Month-end closing went from ten days to three.
RM
Rahul MenonCFO, Coastline Exports
The AI Receptionist answers every call after hours. We stopped losing weekend leads.
AD
Anita DesaiDirector, Desai Dental Clinics
Setup took an afternoon and billing has been effortless since. Payment reminders alone paid for it.
KR
Karthik RajFounder, Raj Interiors
Showing 6 of 0 reviews — scroll for more.
Frequently asked questions
View allHow is the training delivered?
Live sessions run by the team that works these desks daily, either remote or at your site. Materials and recordings are included.
Can you train a whole team?
Yes. Seats are sold individually and cohort bookings are on request — tell us the headcount and we will price it.
Is there a certificate?
Yes, on completion. Akon Product Certification also covers per-product admin and power-user levels.
Can it be tailored to our process?
Yes. We can run it against your own scripts, scorecards and SOPs rather than generic material.
Works well with
All products
Sales & Telesales Training
TrainingScripts, objection handling and pipeline hygiene.
Starting from$149 /month
Akon Product Certification
TrainingPer-product admin and power-user certification.
Starting from$99 /month
SOP & Playbook E-books
TrainingWritten operating manuals for each desk function.
Starting from$29 /month