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Help Center

Answers, guides and a support team that actually replies.

Common questions

Is there really no credit card needed for the free trial?

Correct. Start any product's 14-day trial with just an email address. You only add a payment method when you choose a plan.

Can I cancel anytime?

Yes. Monthly plans can be cancelled from your dashboard and stop at the end of the billing period. Yearly plans are refundable within 14 days of purchase.

Do the products work together?

Yes. Every Akon product shares the same customer, product and user records, so CRM, Billing, Helpdesk, POS and the AI agents work as one system.

Where is my data hosted?

On secure cloud infrastructure in India (Mumbai region) by default, with EU and US regions available on Premium plans. Data is encrypted in transit and at rest.

Do you offer implementation and training?

Yes. Every plan includes onboarding guides and video training; Professional and Premium include live onboarding sessions, and Akontec's services team can handle full implementation.

What currencies can I pay in?

Prices are shown in USD. Indian customers are billed in INR at checkout with GST invoices; cards, UPI, net banking and PayPal are accepted.

Still stuck?

Open a ticket from your dashboard, or message us — support is 24/7.