BPO & Contact Centre Training
TrainingFloor process, metrics, quality and escalation.
Starting from$149 /month
SOP & Playbook E-books
Written operating manuals for each desk function.
SOP & Playbook E-books is a course run by the people who work these desks daily, covering written operating manuals for each desk function. Delivered as an instant download with a licence key the moment payment confirms.
- Cloud based
- Secure & reliable
- Regular updates
- 24/7 support
See PricingOne price · no subscription
View DemoSee how it works
Book a DemoPersonalised walkthrough
- Instant download
- Licence key at payment
- Updates within version
- Built in production
Illustrative screens — product screenshots coming soon
- 1,284Written
- 312This month
- $48.2KValue
- 94%Completion
- Product typeDigital download
- DeploymentFiles you host
- UsersUnlimited
- BillingOne-time purchase
- Free trialNot applicable
- SupportEmail, WhatsApp, ticket
- PlatformsWeb, Android, iOS
- SetupQuoted with the work
- UpdatesIncluded
About SOP & Playbook E-books
SOP & Playbook E-books is a course run by the people who work these desks daily, covering written operating manuals for each desk function. Delivered as an instant download with a licence key the moment payment confirms.
What the catalogue includes
- Written operating manuals for each desk function
- Delivered at payment — Licence key and files the moment payment confirms — nothing to wait for.
- Yours to reuse — Use it across your own projects under the licence terms supplied with the download.
- Already in production — Built for real client work first, then genericised for sale.
See SOP & Playbook E-books in action
Walk through the screens with sample data, or have us run a 30-minute session on your own use case.
- ISO 27001Certified
- SSL securedTLS 1.2+
- 99.9% uptimeSLA-backed
- Made in IndiaBuilt here
- Easy to useSimple & intuitive
- PowerfulAll-in-one
- ScalableGrows with you
- SecureYour data is safe
Features
Everything you need in SOP & Playbook E-books
Per desk function
A written operating manual for each function, not one generic book.
Written from practice
Based on how these desks are actually run.
Editable
Adapt them to your own process rather than starting blank.
Instant download
Files and licence key at payment confirmation.
Pairs with training
Use as the reference behind the live courses.
Inside SOP & Playbook E-books
Illustrative screens — product screenshots are being added.
Pricing
Licence key plus file delivery at payment confirmation. Prices in USD, excluding tax.
Instant download$29one-time
- Delivered at payment
- Yours to reuse
- Already in production
More options
What our customers say
All reviewsAkontec CRM has completely transformed how we manage our leads. Our sales have increased by 40%!
SJ
Sarah JohnsonSales Manager, Growth Labs
The best HR software we've used. Easy to use, reliable and the support is outstanding.
DM
David MillerHR Director, Tech Solutions
Akontec POS is perfect for our restaurant. Super easy to use and the reports are amazing!
PS
Priya SharmaOwner, Foodie Restaurant
We replaced three tools with Akon ERP. Month-end closing went from ten days to three.
RM
Rahul MenonCFO, Coastline Exports
The AI Receptionist answers every call after hours. We stopped losing weekend leads.
AD
Anita DesaiDirector, Desai Dental Clinics
Setup took an afternoon and billing has been effortless since. Payment reminders alone paid for it.
KR
Karthik RajFounder, Raj Interiors
Showing 6 of 0 reviews — scroll for more.
Frequently asked questions
View allHow is it delivered?
A licence key and download link at payment confirmation. There is nothing to install on our side and no waiting.
Can I use it on more than one project?
That depends on the licence supplied with the file set. Ask before purchase if you need a multi-project or agency licence.
Do I get updates?
Updates within the same major version are included. Ask about upgrade terms for a new major version.
Is there a refund?
Digital downloads are non-refundable once the key has been issued. Ask any question you have before buying and we will answer it.
Works well with
All products
Customer Support Training
TrainingTone, resolution, de-escalation and CSAT discipline.
Starting from$129 /month
Sales & Telesales Training
TrainingScripts, objection handling and pipeline hygiene.
Starting from$149 /month
Akon Product Certification
TrainingPer-product admin and power-user certification.
Starting from$99 /month